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Legal

Refund and Cancellation Policy

Last updated: 1 November 2026

The short version

  • Cancel any time before your 7-day trial ends and you won't be charged again.
  • Charged by mistake, or forgot to cancel? Email us within 14 days of the charge. If you've barely used your credits, we'll refund it.
  • Cancelling a paid plan stops future charges, and you keep access until the end of the period you've paid for.

1. The $1 trial

Every plan starts with a 7-day trial for a one-time charge of $1, which includes 300 credits. The $1 trial charge is not refundable. To avoid being charged the plan price, cancel from your account before the 7 days are up. We'll email you a reminder before the trial ends.

2. Cancelling a subscription

You can cancel at any time from your account, or by emailing [email protected]. Your plan won't renew, and you keep access and your remaining credits until the end of the billing period you've already paid for.

3. When you can get a refund

Monthly plans

If you email us within 14 days of a monthly charge and you've used fewer than 20% of that month's credits, we'll refund the charge in full. This covers the first charge after your trial, which is when most people realize they forgot to cancel.

Yearly plans

If you email us within 14 days of a yearly charge, we'll refund it in full, minus the value of any credits you've used at the monthly rate. After 14 days, yearly plans are not refundable, but you keep access until the end of the year.

Mistakes and problems on our side

If you were charged twice, charged after you cancelled, or Goviro had a serious outage that stopped you from using it, we'll refund the affected amount in full, whenever it happened.

Credit top-ups

Top-up credits can be refunded within 14 days of purchase if they haven't been used.

4. Your legal rights in the UK and EU

If you're a consumer in the UK or the EU, you have a legal right to cancel a new subscription within 14 days of buying it. Because Goviro starts working immediately when you ask it to, if you cancel during those 14 days we may deduct a proportionate amount for the service and credits you've already used. This policy is in addition to your statutory rights and doesn't reduce them.

5. How to ask for a refund

  1. Email [email protected] from the email address on your Goviro account.
  2. Include the date and amount of the charge, and tell us briefly why.

We'll reply within 2 business days. Approved refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.

6. Misuse

We may refuse a refund if an account shows clear misuse, such as creating multiple accounts for extra trials or heavy credit use followed by a refund request.

7. Contact

Goviro, Nottingham, United Kingdom
Email: [email protected]